Return and Refund Policy
Understanding Our Return and Refund Policy
🛠️ Return Policy
Return and Refund Policy
We offer a 14-day return policy. You have 14 days from the date of delivery to request a return only for damaged or broken items.
To qualify for a return, please provide photographic proof of the damage and contact us within the return window. We’re committed to making things right and ensuring your satisfaction.
🛠️ Custom Product Return & Exchange Policy
For custom-made or print-on-demand items, returns or exchanges are only accepted for damaged or broken products.
If your item arrives damaged, please email us clear photographs of the product as proof. Once our team reviews and approves your request, we will issue a return label.
Please note: This process may take some time, so we kindly ask for your patience and understanding during the review period.
If you have any questions, feel free to reach out — we're here to help!
<h2>Return & Refund Policy</h2>
<p>We offer a 14-day return policy. If your item arrives damaged or broken, please contact us within 14 days of delivery with photo proof to request a return.</p>
<img src="/images/broken-mug-example.jpg" alt="Example of a broken mug eligible for return">
<img src="/images/email-return-request.jpg" alt="Customer submitting return request via email with photo proof">
<img src="/images/return-approved.jpg" alt="Return approved confirmation message sample">
<img src="/images/return-process-diagram.jpg" alt="Return and refund process infographic for V VENTURE store">
“Return and refund process flowchart”
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at iadms1967@gmail.com OR za6994073@gmail.com Please note that returns will need to be sent to the following address: [ 6606 De Moss Dr, Apt 205, Houston, TX 77074, USA] otherwise mentioned.
Please contact us directly to confirm the item(s) you're returning for are available or for return authorization. Any items returned without doing so will be refused.
You will be responsible for getting the item back to us and all shipping charges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at iadms1967@gmail.com.
Exchange
You will be responsible for getting the item back to us, any exchange items sent back to you will be an additional charge.
Do I have to pay shipping for my return or exchange items?
Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be an additional charge if applied.
When I request an exchange, will the item be held for me?
When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that v venture will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.
How can I check the status?
You will be emailed when your item(s) arrives to us.
We will notify you again (within 7 business days) when your exchange has been completed.
How long will it take for my exchange to be processed?
Once we have received your merchandise, it should take approximately 7 business days to complete.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
What is Covered Under Our Return and Refund Policy?
Our return and refund policy is designed to make sure you are satisfied with your purchase. If you receive an item that doesn’t meet your expectations, you can request a return within 30 days. However, there are some conditions. For example, the product must be unused and in its original packaging. Because we want to ensure quality for all customers, these rules help us maintain high standards.
Steps to Initiate a Return or Refund
To start the return process, log into your account and go to the ‘Returns’ section. You will need to provide details about why you’re returning the item. But don’t worry, this step is simple and quick. Once we receive your returned item, we’ll process your refund as soon as possible. So, you won’t have to wait long to get your money back or exchange it for something else.
Exceptions to the Return and Refund Policy
While most items qualify for returns, some products are exempt from our return and refund policy. These include custom orders, digital downloads, and perishable goods. Because these items cannot be resold, they fall outside of our standard policy. If you have any questions about whether an item qualifies, feel free to contact our customer support team.
