Refund policy

Return and Refund Policy

Last Updated: November 10, 2026

We want every V VENTURE order to arrive in good condition and match what you ordered.

Please review the policy below before making a purchase.

14-Day Return Request Period

If your item arrives damaged, defective, broken, or incorrect, please contact us within 14 days of delivery.

To help us review your request, please provide:

  • your order number;

  • a description of the problem; and

  • clear photographs showing the damaged, defective, broken, or incorrect item.

Please contact us before returning any product. Returns sent without prior approval may not be accepted.

Eligible Returns

A return, replacement, or refund may be approved when an item:

  • arrives damaged;

  • arrives broken;

  • has a manufacturing defect;

  • is materially different from the item ordered; or

  • is the incorrect item.

We do not generally accept returns for change of mind, personal preference, or incorrect size/style selection by the customer, except where required by applicable law.

Leather Products

Our leather products may include natural variations in grain, texture, color, or markings.

These natural characteristics are part of genuine leather and are not normally considered defects.

If you believe your leather hat, wallet, or other leather product has an actual defect or was damaged during shipping, please contact us within 14 days of delivery.

Handmade Marble Products

Our handmade marble products are made from natural stone.

Because marble is a natural material, variations in color, veining, pattern, texture, and appearance are expected and make each piece unique.

These natural variations are not normally considered defects.

If a marble product arrives broken, damaged, or materially different from what you ordered, please contact us within 14 days of delivery with photographs.

Return Process

To request a return, replacement, or refund, contact:

V VENTURE Store Support: iadms1967@gmail.com

Please include your order number and clear photographs showing the issue.

If your request is approved, we will provide return instructions.

Approved returns should be sent to:

6606 DE MOSS DR UNIT 205 HOUSTON, TX 77074

Please do not send products back until you receive return approval and instructions from us.

Return Shipping

For an approved return involving a damaged, defective, broken, or incorrect item, we will provide instructions regarding return shipping.

Where we provide a prepaid return label, please use that label.

Customers should not pay for return shipping unless we specifically instruct them to do so.

Refunds

After we receive and inspect an approved returned item, we will notify you of the refund status.

If approved, the refund will generally be issued to the original payment method.

Please allow up to 5 business days for us to process an approved refund after inspection.

Your bank, credit-card company, or payment provider may require additional time before the refund appears in your account.

Replacements

Depending on the circumstances and product availability, we may offer a replacement instead of a refund.

If a replacement is unavailable, we may issue a refund.

Sale and Final-Sale Items

Items specifically identified as final sale are generally not eligible for return or exchange unless they arrive damaged, defective, broken, or incorrect, or unless applicable law requires otherwise.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

Lost or Damaged Shipments

If a shipment appears lost or arrives damaged, contact us as soon as possible with your order number and any available photographs or delivery information.

We will review the situation and help determine the appropriate next step.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

If you have questions about a return, refund, replacement, or damaged order, please contact:

M.S KING'S ENTERPRISES,INC 

V VENTURE Store Support: iadms1967@gmail.com

Mailing Address:
6606 DE MOSS DR UNIT 205 HOUSTON, TX 77074
United States

Website: https://www.v-venture.net